Shipping Policy

1. Order Processing Times

• Standard Orders: All orders for "Ready to Ship" jewellery are typically processed within 5 to 7 business days.

• Made-to-Order: For custom or bespoke pieces, please allow up to 2 weeks for production before shipping.

• Cut-off Times: Orders placed after 10pm on Fridays or during weekends/holidays will be processed on the following business day.

 

2. Shipping Rates & Estimates

• Domestic Shipping: We offer standard shipping for a rate based off of location (fees will be calculated accordingly).

• Delivery Times: Estimated delivery is usually 5 to 7 business days after processing, though these are estimates and not guaranteed.

• Tracking: Once your order has shipped, you will receive an email with a tracking number to monitor your package.

 

3. International Shipping

• Availability: We ship to most international locations. Shipping costs and delivery windows will be calculated at checkout.

• Duties & Taxes: Customers are solely responsible for any customs duties, taxes, or import fees imposed by their destination country.

 

4. Delivery Issues & Lost Packages

• Signature Requirement: For security, high-value jewellery orders may require a signature upon delivery.

• Address Accuracy: We are not responsible for packages delivered to an incorrect address provided by the customer.

• Lost or Damaged Items: While we take great care in packaging, our liability ends once the package is handed to the carrier. We recommend selecting a shipping option with insurance for high-value items.