Refund Policy

At Lumina Jewellery, we want you to be delighted with your purchase. If you are not completely satisfied, we offer a straightforward return process.

 

1. Return Window

You have 14 days from the date you receive your item to request a return or exchange.

 

2. Eligibility & Condition

To qualify for a refund, please ensure:

• The item is unworn, in its original condition, and in the original Lumina Jewellery packaging.

• Earrings: Due to hygiene reasons, earrings are non-returnable unless they arrive faulty.

• Custom Pieces: Personalised or engraved items are final sale and cannot be refunded.

 

3. How to Process a Return

1. Contact Us: Email with your order number and reason for return.

2. Postage: Once approved, you will be provided with return instructions. Customers are responsible for return shipping costs unless the item is confirmed as faulty.

3. Tracking: We strongly recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit.

 

4. Refunds

• Once your return is received and inspected, we will notify you via email.

• Approved refunds will be processed automatically to your original payment method within 5–7 business days.

• Note: Original shipping fees are non-refundable.

 

5. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with a photo of the product. We will arrange a replacement or full refund at no extra cost to you.